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How do I migrate SmartPOP2Exchange  from one server to another?

Please install the latest available version on the old system. Create a backup of the settings ("Configuration"->"Export settings..."). Now install the trial version on the new system and import the settings ("Configuration"->"Import settings...").

As soon as you like to deactivate the old server, you may uninstall SmartPOP2Exchange and install the full version on the new system. The settings are not changed by installing the full version.

ClamAV does no longer update its signatures. Even starting freshclam.exe manually fails.

One source which may cause this problem are the ClamAV mirror servers. To solve the problem, please delete the following file:

C:\ProgramData\JAM Software\ClamAV\mirrors.dat

The spam report contains:


URIBL provides public lookups over DNS for low volume usage. If you spam check a large amount of email, or you use a shared DNS platform for resolution, you may receive a response saying the query was refused. That said, Public DNS providers such as OpenDNS or Google Public DNS are effected due to the high volume of queries they generate, as are many other internet service providers (ISP) that use caching nameservers for their customer base. 

To guarantee full functionality of SpamAssassin, forwarding should be implemented for the following domains:

See: for more information.

Which SMTP settings do I need when using SmartPOP2Exchange with an online Exchange Server / Office 365?

When using online Exchange Server/Office 365 you need enter the SMTP server name of your online Exchange Server.
This is not "".
For a domain like "" the server name is usually composed like "".
To get the correct SMTP server address you need to do a lookup for the registered MX server.
The SMTP server you get for your domain MX lookup has to be used as SMTP server in the SMTP setting of your SmartPOP2Exchange account.
Keep using port 25 and do not use authentication.
Additionally you should add the externally visible IP address of the server running SmartPOP2Exchange as accepted IP in the connection filter settings of your online Exchange Server.

When SmartPOP2Exchange send messages to our Exchange Server we get the error:
"The smtp server answered: client does not have permissions to send at this sender." or "Sender denied "
What does this mean?

Since Exchange Server 2007 the exchange checks if the user of the authentication details used for the SMTP connection has the privileges to send mails using the address of the FROM field in the message.
With Exchange Server 2007 and newer you should NOT use authentication for the SMTP account settings in SmartPOP2Exchange.

Is there an easy way to move the smartpop2exchange software and all settings to a different server?

All necessary settings for SmartPOP2Exchange can be exported and imported again. Simply export the settings on the old system and import them on the new system.

I am running SmartPOP2Exchange v7.0.3.396.SPAMD.EXE is currently running and it is using over 100MB of RAM on my server. I don 't use the anti-spam features of SmartPOP2Exchange, and all of the tick-boxes under Settings -> Spam Filter are unticked.Can I safely kill SPAMD.EXE? Even better, is it possible to PREVENT spamd.exe from even being loaded by SmartPOP2Exchange if the Spam settings are all disabled?

If you really don 't need/use the SpamAssassin of SmartPOP2Exchange (or the Exchange ServerToolbox if installed also) then you simply can stop the " SpamdServiceControl" server in windows services and set its start type to manual.

I have installed SmartPOP2Exchange a few times, but this is the first time on Windows Small Business Server 2008. I am getting "Sending of test message failed. The server answered: Client was not authenticated. " Testing with SSL gives "Sending of test message failed. The server answered: Socket Error #0 ". Testing with This server requires authentication also failes. Any ideas where to go next?

"Client was not authenticated" means you either need to enter a username andpassword in the SMTP options for that account, you useport 587 (Client Receive Connector) or you allow anonymous access as suggested in the help of SmartPOP2Exchange.

I started getting the following error - error while opening SMTP connect to "domain name ":Socket Error #11004 -> the requested name is valid, but no data of the requested type was foundAny ideas on what could be going on?

This error regarding to your SMTP server points to problems with your DNS server/DC:
You may enter the IP address of the SMTP server instead of the name.

I keep receiving an error message from smartporp2exchange stating :09.03.2009 13:17:46 Error while opening POP3 connection to " "( Internal login failure. Refer to server log for more information. This is happening for multiple accounts that smartpop connects to. Strangely enough the error does not consistently occur with a specific account.I 've looked at the `application logs` on the server but there is no difference in detail. Could anyone advise me as to why this might be happening?

This error is no error of SmartPOP2Exchange. This is an error reported by the pop3 server when SmartPOP2Exchange tries to login. Please contact your pop3 server provider about this error. If you try to login using telnet or any other pop3 client application you should get the same error.

We are using smart pop3 exchange, we are not receiving any external emails, ive looked in the logs and there is the following error message " Error while opening smtp connection "our server name " authentication unsuccessful " Also when I look on the server error log under applications there is the following error message "smartpop2smtp application error message "error while opening SMTP connection to "OUR SERVER " already connected.

The error "authentication unsuccessful" may occur because of the following reasons:- you entered a wrong username or password (also check if your pop3 server requires SSL). Try connecting using a standard mail client like Outlook Express or try it using telnet: 
telnet 110
USER [YourUsername]
PASS [YourPasswort]

How can I update ClamAV myself?

You may update the dlls and exe files (C:\Programs\Common Files\JAM Software\ClamAV) of ClamAV yourself by getting them from theClamWin ( )project. But we do not give any support for this. It may cause no virus to be detected or any mail/file be detected as virus. We once had thins situation when ClamWin changed some interfaces which did not result in error, just in such a strange behavior.
Hint: The virus signature files used by ClamAV are located in:
    C:\Documentsand Settings\All Users\Application Data\JAM Software\ClamAV
and are updated automatically at least every 3 hours.