When you are using the option "Use MAPI client" in the settings under "Export > Email", you need to make sure that an email program like i.e. Outlook is installed and operational.

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During your maintenance period, they are located at Downloads -> Older versions in the customer area, if you are logged in to your customer account.

You should be able to find the installation files and keys of the two last major versions there.

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None of our applications depend on Java Spring or any other Java library and are thus not affected by this vulnerability.

All of our products are being developed in Delphi or C#. Although we use Spring4D(elphi) with some of the components, they are safe to use, because the reported vulnerability applies to Java Spring framework only.

This applies to all versions and editions of our applications (TreeSize, SpaceObServer, SpaceObServer WebAccess, HeavyLoad, SmartPOP2Exchange, Exchange Server Toolbox, SpamAssassin in a Box, SpamAssassin for Windows, SmartCallMonitor, SEPA-Transfer, ServerSentinel, and ShellBrowser). It is recommended to always use the latest available versions though to benefit from the latest patches, improvements, and features.

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The reason why PDF files cannot be opened is because Adobe Acrobate Reader is preventing to open files from an application with administrator rights via its Protected Mode. To solve this issue disable protected mode by doing the following:

1. Open Adobe Reader.
2. Choose Edit > Preferences...
3. In the Categories list on the left, select Security (Enhanced).
4. In the Sandbox Protections section, deselect Enable Protected Mode at startup.
5. Click OK to save the changes.
6. Close Adobe Reader.

For more information about Protected Mode (and possible vulnerabilities) refer to the Adobe website.

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All of our products are being developed in Delphi or C#. Although we use Log4Net with some of the components, they are safe to use, because the reported vulnerability applies to Log4J only.

None of our applications depend on Log4J or any other Java library and are thus not affected by this vulnerability.

This applies to all versions and editions of our applications (TreeSize, SpaceObServer, SpaceObServer WebAccess, HeavyLoad, SmartPOP2Exchange, Exchange Server Toolbox, SpamAssassin in a Box, SpamAssassin for Windows, SmartCallMonitor, SEPA-Transfer, ServerSentinel, and ShellBrowser). It is recommended to always use the latest available versions though to benefit from the latest patches, improvements, and features.

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Yes, a dark mode is available in the latest version of the software. You can activate the dark mode in the options at "View > Display". Please note that this feature requires Windows 10 build 1809 or later.

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For security reasons, the Windows Api used only allows a user to log on from a trusted domain (Trust). Otherwise the login attempt fails. Please make sure that the domain of the user you want to use to perform the scan belongs to a trusted domain.

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You can use the OLE automation interface of the SpaceObServer Enterprise Edition for this purpose. A sample script that exports the "History" graph and sends it via email can be found in the subdirectory "Demos" of the SpaceObServer installation directory ("SendHistoryDemo.vbs").
For further information please refer to the SpaceObServer help.

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Please check the following settings of your MS SQL Server to ensure that remote connections are allowed:

1. Open the "SQL Server Configuration Manager" ("Programs > Microsoft SQL Server > Configuration Tools"), select "SQL Server Network Configuration" and ensure that the protocol "TCP/IP" is activated.
2. Check your Windows Firewall to ensure that the port used by the SQL Server for TCP/IP is not blocked.
3. Open the "SQL Server Configuration Manager", select "SQL Server Services" and ensure that the "SQL Server Browser" is started and the "start mode" is set to "Automatic".
4. Open the "SQL Server Management Studio" ("Programs > Microsoft SQL Server"), connect to your SQL Server, select "Properties" in the context menu of your SQL Server instance, select the page "Connections" and ensure on that the option "Allow remote connections to this server" is activated.
5. Restart your SQL Server in case you had to change any of its configurations (Step 1. or 4.).

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If you want to use the SQL server database for data storage, your computer has to be connected to a server, where a SQL Server database is running, or a SQL server database is running on your local machine. Also, you need a valid account (username and password) for the database access. Please note that we offer SpaceObServer in combination with "Microsoft SQL Server Standard, incl. 1 CAL, Runtime License" for a very reasonable price. There are several free Express Editions of popular SQL servers that are supported by SpaceObServer (MS SQL Server Express, Oracle XE,...). You can download a Microsoft SQL Server Express for free, from within the "Database" tab of the Options dialog. Anyway, these Express Editions are limited in some values (max. database size, number of CPUs/cores, used RAM) so we recomend using a "real" MS SQL server at least the Standard Edition.

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